This page explains how to permanently delete an AceSense account, request deletion when the app is not installed, or request deletion of selected data while keeping the account.
Application
AceSense
Android package
io.acesense.app
Developer
AxAySports / Akshay Sarode
Delete in the AceSense app
Use the signed-in app for the fastest path. The destructive account control is grouped under the Privacy & data section in Settings.
Open AceSense and sign in to the account you want to delete.
Open Settings.
Under Privacy & data (account controls), choose Delete Account.
Review the warning, then confirm that you want to permanently delete the account and its data.
Delete without the app
You do not need AceSense installed to request deletion. Send the request from the email address associated with the account so we can verify ownership without asking for a password. We aim to respond within 1–2 business days; active deletion is immediate after ownership verification and confirmation.
State that you want the AceSense account and all covered account-linked data permanently deleted. Include only the account email and any information needed to identify the account. Never include your password or payment-card details.
If you no longer control the account email, contact support@acesense.io and say so. Support will provide an alternate ownership-verification path.
To keep your account but remove specific content or data, email either address with the separate subject:
[Data Deletion Request]
Describe the data to delete, such as particular uploaded videos, analysis results, or coaching notes. We may verify ownership and clarify the requested scope before deletion.
A confirmed full account-deletion request covers the account and the following user data connected to it in active AceSense systems.
User account credentials
Email address
Profile data
Uploaded match video files and extracted frames
AI kinematic pose keypoint data
Ball trajectory models
Shot detection logs
Heatmaps
Stroke metrics
Coaching notes
Analytics history
Timing & retention
Deletion begins when the request is confirmed. Active systems and backup systems have different purge mechanics, which is why the final cascading purge can take longer.
Immediate active deletion
After confirmation in the app, or ownership verification for an email request, the active account credentials and profile email are deleted immediately. Primary analytics and uploaded-media stores are also purged immediately, and access to other covered account data is removed.
Exports & backups
Previously generated user export archives can persist for up to 7 days before expiry and deletion. Residual copies in protected backups are removed through a complete cascading purge within 30 days and are not restored to active use.
Need help?
For questions about deletion scope, identity verification, subscriptions, or the status of a request, contact the AceSense support or privacy channel.
